Virtual care allows patients to connect with a licensed healthcare provider remotely in a secure and confidential setting. The goal of a virtual assessment is to understand your health concerns, review relevant medical history, and determine whether further evaluation or discussion of treatment options is appropriate.
Patients request a virtual appointment through the clinic’s secure platform. At the time of booking, patients may indicate the type of concern or area of care they wish to discuss, such as menopausal hormone therapy (MHT), testosterone-related concerns, or weight management.
As part of the booking process, patients may complete an optional self-screening questionnaire related to the type of care they are seeking. This step is designed to help patients understand whether their concern is commonly assessed within that area of care.
The self-screening:
Is educational only
Examples of topics explored during self-screening may include:
Completion of the self-screening does not guarantee that a specific therapy will be recommended. Final decisions are made by the healthcare provider following a full clinical assessment.
Patients complete a detailed medical intake form prior to the appointment, including past medical history, medications, allergies, and relevant investigations when available.
The virtual visit takes place by secure video or phone. During the consultation, the healthcare provider will:
Based on the clinical assessment, the provider will determine appropriate next steps. This may include education, further testing, referrals, or discussion of potential treatment options when clinically appropriate.
Follow-up may be arranged to review results, reassess symptoms, or continue discussion as needed.
All virtual assessments are conducted using secure, encrypted platforms.
Not all concerns or requested treatments are appropriate for virtual assessment or medical therapy.
Healthcare providers may recommend in-person care, additional investigations, or alternative management options based on clinical findings. Patient safety and evidence-based care remain the priority.